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Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
I did not receive the goods. The money was returned.
Very good, A small present inside. Fast delivery
Excellent scarf, soft, comfortable, I buy the second. As a gift, a cute hair band with beads.
love it!
Shawl-Super! It's a pity that I came in the spring. Now on the trail. The season will go. Made qualitatively, warm, bright, soft. Bought for 282 rubles. Before MSK very, very long went, 65 days.
Thank you. Soft scarf, such as in the picture. The store is 5 stars.
Beautiful scarf. Goods as described. Fast communication and delivery. A must !
The store several times postponed the delivery time. In the results of the order is not received. Opened a dispute, the money was returned quickly.
Excellent soft and beautiful handkerchief. Thank you!!!
The scarf is super! large, soft-soft, pleasant and gentle to the face, though thin, but warm! You can wear it on everyone-and on the head, like a scarf, and on the neck like a scarf and as a shawl-who will like it. i am very happy with the purchase. thank you very much!
Good quality.
Cute scarf and soft to the touch. Waited for the truth for a long time, more than two months went
I ordered 11.11.19, but the goods never came. Extended Protection, waited, waited, but the goods never came. The money wasn't returned.
The goods did not come
Excellent scarf, all as stated by the store, warm. Order will not regret. Rubber as a gift.
Fast Delivery and beautiful Scarves! Thank You :-)
Medium goods
All as in the description, the sizes are all right, very satisfied with the product, I order a second time, I highly satisfied recommend the store
Everything is fine!
Very high quality scarves, fast delivery! I order a second time.
Very long shipping! The store of the dispute returned the money, after the end of the protection period! There was a present in the form of a rubber for hair, for which Thank you! The handkerchief is very soft! Seller, how do you return the money ???
The scarf did not reach, it's a pity. 76 days have passed-it will not come. Opened dispute, store did not reply, dispute automatically closed in my favor. Waiting for the return. Probably a mail problem. Always insulting when parcels do not reach.
The goods never came, and the money is not in a hurry to return.
Excellent soft scarf, marriage no delivery to ECB month
Thank you store! Everything is fine! Also put a gift... Super! Seller recommend!