Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mega Sell (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://megasellshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@megasellshop.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@megasellshop.com
Color, size, quality, everything is ok. Compliant Article.
Very good sweater, warm
Thank you very much! Happiness, health and prosperity!!!
Brown inserts, a little unexpected
Very hot this sweater and matching size perfectly. It was for my father, he is delighted!
Svetr looks presentable. Greenhouses. Cholovik to wear on the robot to the enchantments)
Norms., you can take
Great!
The goods came in my size. When unpacking the goods were all wet, as if it had just been washed. Seller recommend.
Delivery to Belarus in Soligorsk is quite long, because ordered 11.11. The product is packed perfectly, the parcel is tracked. the quality of the product is excellent! Super. I liked it very much. It was very neat, you can see the factory thing. At a height of 176 cm came well. Both the product and the store sincerely recommend. Thank you for the quality things.
Very good product, very good quality
The parcel went almost 2 months, the quality is average, at its price is normal. XXXL for height 182 and weight 90 normally sat down.
It took a bit long , but very good in general, thank you!
It's nicer than you see in the pictures, although it is peraba that fu is a little thicker, very thin for winter. Suitable xxl size: 1,75 m/70 kg/102 cm chest, loose enough to have freedom of movement without getting loose. Satisfied.
Ban polucila, zdala Dolgo prodovec daze same prodlil garantiju, no sviter Togo Stoil ratings krasyvyj after razmeru podosel super. synu ponravilsia. kak for photograph Berite ne pozalete. vygliadit sikarno. prodovca rekomenduju
Thanks. Everything is okay. Size and quality. Recommend the store.
Sweater style for people with a small stomach (a little loose cut). I'm gonna have to get a little bit of it for myself. Size XXXL corresponds to the Russian R. 50/52. Otherwise a good warm sweater for this money.
Nice sweater. Very nice stuff. The size of the table fit
Thank you very much
Nice sweater. Approached 78 kg 175 cm. About the store I can only say good, sent the goods the same day, also put a gift. But here is the delivery service... I made several orders in different stores that day, and it turned out that everywhere the same delivery service. And I had to wait for each of these sellers to send the order, then they were put in one parcel, and finally sent. As a result, I received a sweater not after 3 weeks, as it was written when ordering, but after 7 weeks. So I wanted to shoot a star... But the product itself is really good, so I will not.
The product corresponds to the description. Quality is good. The size approached. Seller recommend.
It was short in length.
Very warm jumper. Expected more thin in knitting. Thanks to the feedback of buyers in size approached.
Thank you very much, I liked everything.
Great warm sweater. And to me in size. Thank you, I'm happy. Bonus sticker I'll give to grandchildren ....