Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mega Sell (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://megasellshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
We're delighted with the purchase for now, it was a gift for my boyfriend and he's like a little boy with his toy, the thread he brings is not of much quality, because then we try another one and you can tell, but to try and catch the trick goes great, The printer brings the program for the pc and some models to practice, you have to understand a bit of assembly to mount it, I have no idea but my boyfriend all at first. Bring your instructions of everything as well. Thanks to the store for the attention received, super recommended.
Efficient 3D printer, super fast sending and receiving 5 days from Germany. Great salesman. Thank you.
Assembly was quite fast, no problems, though the manual was a bit sparse (there turned out to be an assembly instruction video on the sd card). So far it seems to be printing fine. It does give some weird rattling noises when the head is jerking, and the case (motherboard) fan is quite loud.
I loved its editing, quick settings and printing speed A star less, it lacks a filament end sensor to be perfect at this price
orderd it on sunday received the parcel on friday. verry fast,
Perfect! Mount fast
Super
Miy Good Machine I really recommend attention to the spectacular client. Maquila with a heated scelet
Correct yet unpacked and assembled now the printer install but that proves yet not so simple as is claimed, will get some search be before there printed can be. Nevertheless satisfied with this printer, mooien workmanship and good for a beginners stabilitijd product.
Received the printer in good condition. Didn't take long to assemble the whole thing. Still finding the best settings, but initial prints already look decent.
Merchandise worthy command!!!!
Delivered quickly! Great device, everything is in order and everything works. Thanks
Very well pack the fast shipping on the German side but French side the post a desartre it was necessary that I go get myself otherwise I would not have had it before Tuesday with the holidays of Monday
Fit the description. Very fast shipping. Very well packaged and very well protected. Remains to be assembled and tested.
Toller Delta
Excellent product. Very fast shipping. Very satisfied.
Simple operation and good printing
Good service, I will answer all questions, a very good store.
The printing effect is very good. The operation is simple and easy to start. I printed several objects and very satisfied!
Great shopping experience. Seriously, the service is excellent
Easy installation and easy operation
Good things, good things
Five-star praise, collect easier than expected
Praise, the machine has high precision and economy, support! Hope, the store is always better!
Good material, excellent technical support, full manual for first printing.