Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mega Sell (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://megasellshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Quality tent. Used it for a rainy trip in the woods. Nylon is a little bit saggy when wet, but the price to weight ratio is great for ultra light camping. Shipping was fast.
With the store did not communicate, sent quickly and everything according to the description.
Tent as described, fast delivery. Reliable store!
Quickly sent - long delivery but that is Swedens fault (long handling at customs nowadays) Product as described, new 2021 version, weight correct, easy to set up, I am a very happy customer
Really happy. I received the upgraded 'plus' size Lanshan 1 (it has the 230cm long inner) It was delivered and it arrived in the UK 7 days after purchase - that's very fast delivery. The tent quality seems great, it is very lightweight, and everything is as described. :) The item was also well packaged.
Долго думал заказывать двухместную или однушку, но с появлением увеличенной версии одноместной, всё решилось сразу)) 230 см по длине в самый раз для роста 180 см+ коврик надувной 6см + подушка+ пуховый квилт, места достаточно, ни ноги ни голова не касаются внутрянки, по ширине также, коврик размера Large( 64 cm) + помещается рюкзак на 20 л сбоку и ещё можно что-то положить вдоль. Так что палаткой доволен, а время покажет недостатки, пока таких не выявлено...хотя единственное, это колышки, как по мне они коротковаты, поэтому заменил их на более длинные(+40 гр) но зато я в них уверен)) Дно из достаточно тонкой ткани, поэтому сделал футпринт из Tyvek soft с небольшим тамбуром (192 гр)
Very pleased with my tent, excellent quality and arrived very quickly. Overall very happy with this purchase highly recommended product and store.
Палатка хорошая, но... Высота не соответствует описанию, она на 5см. короче чем заявлено, 120, а не 125.(расстояние от верхней точки тента до нижней петли). Соответственно карбоновая стойка для неё не подходит. Придётся использовать с треккинговой палкой.
Well, what to say. In general, the tent liked. Tried as much as possible to measure it with a laser range meter at home-it was possible to confirm only the declared length-honest 230 cm. The height did not confirm. The material is good, slippery-from such water should bounce! All accessories are lightweight (reduced)-ropes, fastening, fasteners to The Ave. Took for bicycles and a tent really folded at the level of an inflatable mat! From the fears-I doubt the reliability of installing a stick on the track at the top, there is just a strengthening of the material and there is no ring, so the carbon stick stick stick stick The weight of the whole is 930 grams, the pegs will be replaced by titanium. Like everything. I'll try it in May. Packing is wonderful, delivery to the Post Office.
All okay. I haven't used it yet as waiting for a pole. My one weighs a very light 939g including bag and pegs.
Very good tent. unfortunately has a rope. But the tent is super! Top quality and only 4 weeks after Germany
Good material. Good product. Delivery to Germany less than 2 weeks. Thank you very much.
All the best thanks! Top tent, very well made.
I received the tent today. I am very pleasantly surprised by the manufacturing quality. Time will tell more, but for now I recommend it :-)
Заказывал новую удлиненную модель, но на странице товара довольно неброско дана информация, что новая модель идёт лишь в некоторых цветах. Поэтому, заказав белую, получил старую модель длиной 210см. На основе чисто домашнего осмотра: все очень качественно выполнено, никаких нареканий. Палатка досталась другу, которому она впору по росту. Ради справедливости стоит отметить, что и мне с моими 182см палатка не показалась тесной, и грамотная растяжка с использованием второй палки снаружи напротив головы в полной мере решила бы проблему нехватки пространства над головой.
Взял серую 4-сезонную палатку увеличенной длины (230см). По качеству нареканий нет, никаких торчащих ниток, все великолепно. Пространства стало заметно больше, по сравнению с первой моделью, к тому же добавился маленький кармашек. Масса палатки с чехлом, колышками и их чехлом: 930г. Будьте внимательны при заказе: длинная модель идёт лишь в некоторых цветах (серый, зелёный, коричневый), уточняйте у продавца длину модели с выбранным цветом.
great tent already have the lanshan 2 and looking for more lightweight version..this is the 2021 type which is longer and wider..im 6/2 and perfect for my height..inner tent a bit loose inside, maybee more time setting up only tried it once today..pole height set at 125 think this is correct . weight is as described i swap out the pegs for titanium nails from ali ..much better fix..highly recommended site and delivery THANKS