Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mega Sell (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://megasellshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@megasellshop.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@megasellshop.com
I took the cats S, M. Not yet measured, but already like. Not for walks, we want to cut at home, so as not to scratch.
tudo certinho...Entrega bem rapida
Per poodle 5 kg size m small
очень хорошее качество. плотные. взяла М. для той пуделя. довольна, буду брать ещё тут.
It's very good! I have a Shih Tzu with 2 years old and the L was the right one. Maybe even the XL. Today he went out for the first time with the shoes and It past the test! With this price is even better! My dog, like most males, have this habit to scratch the paws on the floor, and big test of any shoe is to not lose out when he does that, and this product did not do it! uhuuuu lol
The boots are great with a color identical to the pictures the size is fine. Shipping to Mexico was less than a month, super fast! Super well packaged to avoid any damage during shipment.
Boots are good, but ordered the size S, and sent the size L. The store did not respond to the messages. Upset.
Very parents, super good for my little bitch, she loved them
They're excellent material, only I didn't match the size.
Very good quality! They are beautiful and surprised me how quickly they arrived My congratulations to the store
Order OK. Fast shipping. All OK
Before Minsk came in 2 weeks. But on York weighing 4.6 size s turned out to be small. It was necessary to take on a larger size, it's good that there is someone to attach.
Дуже класні, відповідають розмірній сітці. Ліпучка міцно фіксується. Рекомендую продавця!
Quality goods, the store sent quickly, the Russian Post to the Ulyanovsk region delivered in 11 days) on the dog did not check
Ordered on March 17, received on April 3. The quality is excellent. Recommend. Size L perfectly approached, the paws are comfortable, not slippery. That poodle 7 months, weight 3.2 kg, height in the Hill 27 cm.
Very cool!
10 days to Moscow! Good job! Thank you! Boots are not thin, safely take it!
Corresponds to the description. Recommend
Excellent! Sending almost on the day of the order, delivery 2 weeks-well, very quickly) on our paw 5*4 you need to take the size m, but nothing, and this demolition. Just advice-do not take a larger size, the size grid corresponds. Thank you, the store, we will order more in your store)
For York 4,5 kg approached perfectly
Super First walkers, see How to sprawdzą in use
Very good product, such as the image, the material is resistant
It came in 12 days, color and size corresponds
The parcel reached Samara in 3 weeks. tracked. The quality is good, the rubber is dense, the Velcro holds perfectly. very cute! On a French bulldog weighing 12,5 kg on the front legs dressed, but closely, on the back just. front legs 5 × 5,5, rear 4 × 4,5. Have to order more XL, they are worn on the front and L on the back. And will have us 2 sets. with the store did not communicate
Chic shoes, bright soft, dog it is convenient to walk and Velcro wide well fixes and do not fall off