Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mega Sell (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://megasellshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@megasellshop.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@megasellshop.com
Great quality!, the horma is very wide but vumple its function. Thank you
Try only a few minutes to the legs of my dog excellent quality arrived fast
Order day 09/02 and the day 24/03 arrived. They look good quality, for a labrador they are perfect. We will use in summer on the beach with stones. I didn't get the shipment, the tracking of the order was lost without movement. I contacted store and he sent me back. Responsible seller. Attached Photos
unfortunately a size to small but good quality
Larger than 2 sizes according to the store's table. The dog has a paw width of 6 cm, weight 17 kg. They took it on the board. The shoes came as a 40 kg Labrador.
Very high quality shoes, received in a couple of days in St. Petersburg. 5 Size well suited for a small mongrel 20 kg. The dog tried to walk like a ballerina, but quickly mastered. I did not try to take off and eat. Let's learn gradually.
Great product, calzano though smaller than expected. Buy one in larger size
fenomenal
Shoes stay two counting on. Had them tight attracted. Strange model. No recommended
good quality, fits perfectly to my English springerspaniel
Спасибо за быструю доставку! С размером угадала - взяла 8 овчару, 10 лет. По длине лапы идеально подошли, но у него лапы сами по себе худые, и приходится очень сильно затягивать липучки, так как немного слетают. Если на передних лапах есть пятый палец - возьмите во внимание - у нас липучка затягивается как раз на этом пальце, собака после нескольких минут ходьбы лижет лапу, значит - болит. Нам это не критично, так как брала ради задних лап на мокрую холодную погоду, чтобы предупредить уроцистит. Но, не такие они уж и тёплые - тоненькая флисовая подкладка. Сказать, что они - 100% водонепроницаемые - не могу, разве только подошва. Да если походить полчасика - час по мокрому асфальту, стараясь обходить лужи, то может быть - лапы холодные, но сухие. Я бы порекомендовала их только для носки с целью не испачкаться, или не пораниться. И то - активная игра собаки в них может быть травмоопасной. Это моё мнение о товаре.
Very nice but wrong size
Sneakers Super!
Супер быстро. На лабрадора 30 кг взяла 8 размер, чуть великоват, но он ещё вырастит. Отличные башмачки. Пёс недоволен.
Sent quickly, the quality is good, for fr. Bulldog for big
A bit too big
Good quality product, shipping arrived well and in time stipulated. I recommend it. Thank you
They're great! I was surprised by the apparent resistance of the product, but the feeling is very good right now. It's come Super Fast
Very high quality but unfortunately turned out to be too big for our dog
For now it seems like a good product
Unfortunately, the boots were too small for the black Russian terrier. As far as I understand, there are no shoes for such large dogs. :(
I took size 7 for my dog of 30kg cross border collie husky
Super Fast (only 20 days to Italy)
Shoes of good quality, but small size
The boots are good quality but when I put them tomy dog feet they easily fell from the feet