Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mega Sell (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://megasellshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@megasellshop.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@megasellshop.com
Sent and received quickly, track tracked, no damage. 4 pegs to the tent and to the tent. Thank you store!
Good quality product. Delivery to Poland in 2 weeks. It is a pity there are no darker color options for the tent. The bedroom is indeed a bit small, but for me (1.7m) it is sufficient. I haven't tested tarp in the rain yet, but it looks good.
Great item. Waterproof, light and the store shipped fast (about 10 days to Germany)! Would recommend.
Mükemmel ürün kısa sürede istediğim gibi geldi, teşekkürler
Perfect
Hoi, er zaten geen tentstokken bij geleverd, heb ik iets over het hoofd gezien!
very happy with the quality. faster delivery than expected. rasonable alternative to mld trailstar. highly recommended for budget hikers.
Difficult to show for the 1e, but super light. For anyone of 1m80 ok. Super light stakes! And good quality of canvas material
Everything is fine. Seller recommend.
The quality of both outer and inner tent is very good. The seams are sealed, there are no stitching errors. There are 2 different kind of tent pegs for inner and outer tent, I wonder why. Some of the pegs have cord on them, but 1 cord is missing (no big deal, I'll take 10cm of paracord). The inner tent is really, really small (58cm wide). I am 178cm / 78kg, and the tent is tight on my shoulders when laying on my back. Also, the material is quite thin, so I wonder when this combination leads to a tear in the middle of the night when turning around. Also, entry is from the top, difficult to get in and out. I would not buy the inner tent again. For kids and small women, this might be ok. The outer tent is great, however! Delivery took 37 days.
Arrived very quick, excellent quality, inner only 213g, tarp 301g without cord or pegs, very light
Haven't been out on trail with it yet but test pitch in the park went well. Don't buy the inner/bivy if you're at all chunky. I'm ~95kg and it feels unpleasantly tight around my torso and arms. Room at the head and feet is fine.
A tear in the bottom but otherwise tt nickel
Light and storable tent (shelter). Good workmanship. Fast delivery. I recommend this store.
Quality and very light
Tent is very small and tight (mam183 cm) but OK for 1 pp. AND uncomfortable entrance bedroom "from gory". But very light and Maly in backpack! High quality! Rather I will używał only Tarpa.
Sewn qualitatively, the seams are glued. In general, a very pleasant impression of an expensive thing leaves. Thank you.
Best Selller in Aliexpress, the product is awemose!