Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mega Sell (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://megasellshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@megasellshop.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@megasellshop.com
S became small on the dog breed Chihuahua, ordered M, and it is great. Weight 3,5 kg, but she (dog) is not fat at all, slender girl. Therefore, it is wide, and along the length it is well recommended to buy on Fed pets
Rosemir s went to York 2,5 kg. Duge shvidka delivery))
I don't and liked.. Why say soft.. Instead not l i it.. And a fleece hard.. And anyway it was not proportionate in measurements.. The bottom tight than the high side.. I do I had bought others from other stores.. And they were very soft.. My dog does not like the fabrics that do not lend themselves
On York 2.200, the back is 28, slightly wide... the quality is excellent! Fast shipping! Thanks)))
On York 3.4 kg is a little big
super cute and well made second purchase from this store very happy will purchase the remaining colours
быстрая доставка. размер соответствует. брала s на Йорка 5,5 месяцев.
good fit and good quality
Sweater took on a cat. Delivery is very fast. Material fleece, very soft. The goods are happy!
Comfortable, warm, you can tie a leash.
The goods are very good, quality, soft, corresponds to the description! On York 2.5 kg, length 27, chest girth 28 size m is too big, had to be sewn
For my little dogs 1.6kg perfect in size XS. Mięciutki fleece. Recommend
bardzo ładne
Very beautiful, soft fleece vest. But, unfortunately, we are great. On the back is normal, but very wide. On fat dogs. I have beaver York. Skinny. 2 kg.
ככהי
Warm, soft, chic blouses! We have them already 7 pieces! I love them very much)
My dog weighs 10 kg... the clothes is great for him...thanks
Very long shipping.
ok
mi perrita está encantada!!!
The size is fine the length but to put the ducklings is narrower but can be put it looks warm from polar
Arrived 9 days before the Ryazan region, the city of yazhsk. Satisfied. thank you!.
It was very long on the go, 2 months. No communication with store. Satisfied of the quality, but falls called run small. My little dog weighs 3,5kg and have a M taken, and is just correct good. So please note with the sizes.
Description exact at 100%. The parcel came to Minsk in 10 days. I will order more from this store
Excellent fleece T-shirt in cool weather. Per Yorica 5,5 kg sat well.