Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mega Sell (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://megasellshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@megasellshop.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@megasellshop.com
This jacket is perfect for the great NW. Drenching rains and no way your dog does not get soaked. This is like a cape and great for a dog that does not want to lif/move his feet once they are planted on the ground. and yes it is long but it hangs over his tail and it covers up most of his legs, as well... The material is amazing and it makes it easy to put over his head and is even kind of stretchy and yet not! Absolutely Love this jacket and honestly, pretty much laughing the whole time because he looks so darn cute in his rain jacket!!! A “real” rain jacket! Highly recommend! We bought another one for our other Plothound and it has legs and she can dress herself so it is PERFECT!
These raincoats are absolutely adorable! More importantly though, they’re super easy to put on, they fit my dogs perfectly and they are great quality. Most definitely recommend.
The raincoat is made well. Strong material. My pit has never worn a coat so it's a little bit of a struggle to put it on him since he keeps laying down. It does fit but it will take time for him to get use to it. Glad that I ordered this.
He size is right! They are very good with their sizes from what I see with this coat. works perfectly, looks sturdy. It even has behind strapes so the back of it doesn't twist! the straps are very soft, loose, yet tight enough to not get in the way. Very nicely made coat for a very nice price!
At my son likes to play in the water, and also play with the children of my sister. It is really fun together and worth it. Advice to children who love adventure.
Veľmi roztomilá pršiplášť do šteniatka, ktorú môžete pri kúpe šteňa vyskúšať. Vyzerá veľmi komiksovo. Klobúk je veľký a pokrýva celú hlavu. Verím, že prší, sneží a nasadzuje sa, takže šteňa nezmokne.
It rains a lot in summer, and I can only buy a puppy raincoat. When I bought it, I was worried about whether it was the right size. When I received the puppy, it was a good size. This time it rains, the dog can play outside in the raincoat. If you are concerned, you can try if you need it.
This raincoat is really good, the upper body of the dog is very beautiful, the quality of workmanship is good, the fabric is also very waterproof, the dog does not have to worry about getting wet when going out in the rain, very satisfied.
The inside is waterproof, and there is a zipper. There is a small bag at the back for a poop bag, which is particularly heavy. My dog has never worn clothes before. The zipper is very user-friendly. The choice is not to cover all the limbs, but more Comfort, even a dog who likes to wear clothes should choose this kind of comfort.