Shipping and delivery
We are proud to offer international shipping services that currently operate in Canada & the United Kingdom. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide affordable shipping to over 2 countries Canada and to the United Kingdom.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
2-4 Business days |
Canada |
4-7 Business days |
United Kingdom |
6-9 Business days |
*This doesnât include our 1-2 days processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenât received tracking info within 2 days, please contact us.
My tracking says âno information available at the momentâ.
For some shipping companies, it takes 1-2 business days for the tracking information to update on the system. If your order was placed more than 2 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time(30 days not including 1-2 days processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youâve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MegaSellShop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://megasellshop.com
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is super, the dog is happy, quickly figured out everything, continues to look for food for a while after it ended. The bottom is rubberized, but it does not help much
Fast delivery, excellent quality
Very cute toy. My pug was immediately interested.
Nice well made item good for dog to find snacks and eat slowly
My two hounds get bored, and when they get bored they get destructive, so I've been looking for engaging games. I liked that this has "levels." I tried the middle level first. Treats were gone in 10 seconds. I took it away and made it as hard as I could. Put it down and treats were gone in 20 seconds. Then they tried to eat the little plastic bones (okay, so maybe they're not geniuses.) The issue seems to be that this is lightweight and the little bones just sit on top - they don't snap in or attach. So if you have an enthusiastic dog (or two) then it gets flipped over and the game is done. Consider personality.
The package went 29 days. Packed well, no foreign smells. The toy is large, the details move easily. The description is fully consistent. I didn't talk to the store. To buy recommend)
The goods came quickly enough .. whole unharmed Good activity for dogs but my dog personally is not difficult from there to get the taste would be better
Games like fun
looks and feels good. hopefully it will bring some interesting times for my dogs!
My little dog basically sat in the middle of this and then took a nap. He had no interest in this. I gave it to my daughter who has a medium size dog. He went to town trying to get the treats out of the puzzle. He could move the pieces and eat up. There are some extra pieces in case one breaks. You do have to screw them in from the botton to keep them in place correctly.
Super Bowl for dog! Dog has super fun and addressing;) thank you
Very funny thing for dogs)))) but my either Och is smart or that, all found and ate in 3 min))))