Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mega Sell (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://megasellshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@megasellshop.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@megasellshop.com
Good thin panties-недолговечные, stretch rubber bands. Very delicate.
Everything is fine, beautiful packaging and put a gift. Not yet measured
The goods did not come. Ordered in September 2019, then re-ordered. The store sent again. No one came anyway.
Cute
Excellent product. xxx
quality price...
I took M for an XS/S fault, everything is OK
Order did not come, dispute decided
Thank you! Cool Ones
I recommend this product and the shop are very professional
First I would like to thank the store! Ordered before the beginning of the epidemic in China, apparently did not have time to send or lost already somewhere on the road, in general the order did not receive on time, opened the dispute, the seller returned the money, turned out to be very responsible! The thing eventually reached, now I find out how to re-pay the order, if anyone knows, tell me. The product of excellent quality, to the order I recommend, the upper fabric strap is very convenient, will not be cut out and stand out under things.
First ordered the wrong size, paid, the store sent the right size at the request))) thanks) Quality is normal) packed in a beautiful bag)
Malomerit, very dull gum, or rather like gum, but the quality is normal, some where the threads were stuck, not critical
exactly as described
I'm on time and it's just as it looks in the picture
Panties thin, lace soft, size 44 will sit perfectly, but still, 130 R they do not cost, maximum rubles 100. To Moscow came in 3 weeks. The color is not pure white, but some Milky.
Panties are clear, I'm a guy and I liked my guy too
All at the time soft comfortable
At a volume of 98 cm-ideal XL. Lace thin, elastic
Corresponds to the pretty product
Not received, money returned.
Cool Trussel. Of course 100% synthetics, but pleasant to the touch. It is better to wash only with hands. The Russian 46 HL is free and does not crash anywhere. I advise you. To Rostov-on-Don it took 2,5 months
About 95 from 73 sat well I'll see how it will be in the sock
Delivery month, the product corresponds to the description, the size too, everything is super. Thanks to the store.
Didnt recive item but i get back my money. Thank u store for ur loyality