Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mega Sell (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://megasellshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@megasellshop.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@megasellshop.com
Thank you! Very beautiful and high-quality bag, but the packing is lame-without filler, there were creases, I hope that it will align ....
Smaller than I expected but still a gorgeous bag.
The bag came good, expected the worst, of course I'm not sure that the real skin, but still good quality
Slightly stinks of rubber :))) and in general very satisfied. A handbag came quickly. The store sent a keychain as a gift.
Cool As expected)
When delivered, it was crumpled in the folded form. The color is darker, there is no lining, the strap is not removed. It came very quickly, but a little wrong there (most likely a mistake of Russian Post) In general, satisfied)
The bag came crumpled! Although she asked the store to pack better. And it smells terrible.
Good Shopping
The bag is cool! Well packed. Delivery is exactly a month. A little with a smell, weathered on the balcony in a few days. Accessories of course hilenkaya, but for such money will go. Let's see how it will be worn.
Wow! Not spodziewałam up so well qualitatively made handbags. Is troszkę less than the auction and has more beautiful color live. Recommend to everyone, if the zastanawiacie. Inside handbag have zipper and small pouch. Parcel brought Courier, wiec super.
I liked it, very interesting, made well, there is a little smell. In size on promotional photos it seems more than in reality
It is not as big as in the photo however it is still very beautiful and of great quality
Top, very pretty now to see in the long run! I recommend it
The bag just liked me very much. The quality of tailoring is good. No smell. threads do not stick out. The color corresponds to the picture. The store Thank you very much. Product and shop recommend.
Cool, a little crumpled, but I left it full and she was rock smooth. Delivery is unrealistically fast)
The bag looks chic in life! Roomy, beautiful.
The goods are good, the bag came slightly with creases.
Awesome and high-quality bag. Very roomy and soft.
The bag is amazing! Very high quality and color fairy tale) came in 4 days!!!!
Very satisfied
Beautiful bag with beautiful finishes. The seams are clean. It seems just a little smaller than in the photos but otherwise it is very beautiful
Smaller than I thought, it seems bigger in the photos
Cute bag, all as in the picture, stink quickly left
Good bag. Has inside pockets and a zip. Just a little smaller than expected :) About the size which could fit a tablet. The colour is lovely. Received in two weeks.
Very pretty, well made