Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mega Sell (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://megasellshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@megasellshop.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@megasellshop.com
Everything is OK, everything is whole, the packing is normal, the goods received without problems, the only thing went longer than expected
The chair is great. The store is sociable! I advise everyone!
The product arrived in Samara in 14 days. everything is whole, there are minor scuffs of paint on metal armrests. Dear Seller, when sending, wrap the armrests with some sewn ....
+++++
Everything came, delivery by DPD.
The goods were delivered to Chelyabinsk in 84 days. The store conducted correspondence, according to the seller, the delay was at customs. The product came in a crumpled torn package, but in good condition, except for the marriage of the material. This marriage is subject to repair and can be eliminated. There was a partial refund for the marriage. The chair is cool, I liked it. The seller is adequate and responsible for the goods.
Класс.
The chair is excellent!!!! The back is bent, the height is adjustable, made perfectly!!!! I recommend the store!!!!! The seller is sociable!!!
Chair Super! The store is very strange!
кресло понравилось. до Рязани шло 16 дней. косяков не обнаружил. рост 193, вес 105. разместился без проблем.
The goods went more than two months. Sent the transport company had to pay extra. The goods came in damage. But it's not the producer's fault. The transport company brought the damaged goods. But you can not use it critical. The store returned part of the amount for which thank you. There was a regular call. And so the chair is happy. I liked it. Convenient weight withstands. We were sitting in two. 140 stood for the experiment.
I ordered a chair for my husband for his birthday, he liked it very much. Everything has come, it is well laid out, very convenient. Before Stavropol there was a parcel of 28 days, the store did not send the order for a week, although I asked to send quickly to make it to my birthday, because of this I did I And I liked everything.
Long delivery, torn crumpled karobka!
The chair is made qualitatively. The only problem for a very long time the store sent. After opening the dispute, partially for it returned the money. If you do not have such problems, then I recommend.
He's in charge of the description. The goods were not tracked.
It went longer than expected. Unfortunately forgot to put a bar, for fixing plates, but the store agreed to return part of the funds. And in general, the chair is very cool. Quality is good. Unfolds completely, took a complete set... the bag-backpack is also very convenient.
Fast shipment and delivery. Track tracked. Recommend.
The order was formed in January, came in early April). Armchairs are normal, for delivery paid separately in the city Samara.
Продавец обманывал с самого начала о наличии товара в России и отправке его со склада в России. Товар пришёл почти к окончанию 3-его месяца с момента заказа и оплаты, С МНОГОЧИСЛЕННЫМИ БРАКАМИ, КАК БУДТО ТОВАР Б/У, открыл спор с желанием вернуть 1500 р., Продавец предложил 600 р., согласился, деньги получил. И на том спасибо! Рекомендовать Продавца не могу, т.к. были переживания, что вообще получу товар, т.к. Продавец каким-то хитрым образом изменил статус после отправки с Уссурийска на исполнен...
The goods were sent for a long time, I liked the chair. Waiting is worth waiting for it. Thank you to the store, and I recommend the buyer received today 10.04.2021
It was 3 weeks, in general everything was excellent
The chair is excellent, I bought a second one for my son. The packing is quite shabby. The store is sociable, all the issues that the seller has solved promptly. I recommend the seller, it's nice to deal with such people.
The chair is good, overpriced but good. The communication with the store all went wrong- mostly not responded to our messages, and the waiting has been about 3 months, much more than written in the description. In general, as a product buy it, if you can find another place to get it, do it.
For a long time I looked at such a clamshell for fishing. The parcel received 07.04.21, yesterday unpacked, tried. Very convenient, itself is not hilenky 115 kg. The goods are very satisfied.
Delivery to Nino 22 days of PDP servants. The box looked like it was chewing! But strangely enough, the chair was whole. The chair corresponds to the description.