Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mega Sell (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://megasellshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
it's toke longer time! almost 3 months,
I ordered two phones with different orders and in different colors another 01.02.2021, one sent up to 08.02, the second did not send, fed with promises, canceled the order (.
though it took a long time but I'm glad I waited. it was worth it. thank u
nice to see my package
order received and well package
damage package but the phone is ok
Like description. A wonderful budget device. I'm happy
Good smartphone. Seller recommend.
Got in total safety. Excellent device in the complete set of charger and silicone bumper. The box is sealed in a factory film. Excellent device point to the store Thank you very much! Purchased for 6150 rubles. Roughly.
Norms
the product is good but it take two months before arrive
I took it for a friend.
Well, here is my review, I ordered two phones at once, one black other blue, the order was made on February 8. The blue phone was delivered in 19 days, and the Black has not yet sent the store, a strange one. In the box is a phone, a charging unit, a cord, a protective film. I will wait for the second device, and I will complement the review.
The phone came less than two weeks for sale excellent phone was packed well battery charged for 90% included without problems everything works perfectly smart without any complaints of the camera has a good price. The store can take him thank you
the delivery is late but. d package is okay.
late shipping. it takes longer time before it arrives
The order came in too late.
Everything works as it should. Nice phone.
All is fine thank you very much
It took a month and a half to arrive. The lost store. Nothing recommended. Not one more.
Моментально обработали заказ, телефон выслали буквально через несколько часов. До Саратова посылка добралась за 16 дней! Телефончик шустрый, имеет игровой режим, экран яркий с отличным разрешением. В общем, понравился. РЕКОМЕНДУЮ И продавца, и сам гаджет.