Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mega Sell (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://megasellshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@megasellshop.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@megasellshop.com
All OK
It is perfect, good quality and size perfect for me, thank you very much.
As always at the level)
very good hat
Of the pros, the quality of the CAP and the inscriptions are very good, the delivery of a week and a half to Chelyabinsk, very quickly. On this, the pros end and proceed to the minuses. Came in a normal cellophane bag, all crumpled, although judging by the reviews should come in a vacuum. And the cap is incredibly small, which turns it into a skirt with a visor. In general, the child will most likely go, 4 stars for fast delivery and quality of the cap.
Perfect quality, fast shipping, extra packing. Thanks a lot.
It reached Belgorod in 2 weeks exactly. The material is very good and quality. Packed perfectly in an air cushion and a second pocket. The only thing that size is too small. I have 56 head size, but they are 56 small. Ordered 58 and norms all
The size came up perfectly. Quality is good.
The size approached but the material as always regretted. The cap should be deeper. And so some child with a head of 58 size with a not very elongated face will go.
It's a little small.
I herewith confirm the receipt of those two caps. Many thanks for sending. Best Regards RUEDI
Sewn well, qualitatively. Well packed, fast delivery, tracked. Thank you.
Good cap. Good cap.
It came to my hand. Everything is perfect. Thanks to the store
The product is not in suitable size for adults
Good!
Thank you for the quick delivery.
The goods are satisfied. the cap came in a big pupyrka, the goods flew intact.
The tissue is not elastic and size ma-57 cm.
The quality is excellent, stitches are neat, but the cap is a bit short, I mean it doesn't cover the head properly all the way down towards the ears! other than that it is good.
Only trouble came with the empty packaging bag with hazard it dañaracla cap
Perfecto
The cap is good
The cap is of good quality. The stitching is OK, the patchwork is nice. Good value for the money.
Smaller then expected