How to use Free Return for buyers from US, CA, AU, UK, FR, ES, DE, RU, BR, IL, KR, SA, UAE, PL, NL, IT?
With AliExpress ‘Free Return’ service, you get an extra 15 days (on top of the on-time delivery date) to decide if you want to keep or return the item for any reason. It is totally free.
Below are detailed process for Free Return:
Step 1. Open dispute as «Return Goods» correspondingly.
Step 2. Your return request will be verified within 2 days.
Step 3. Once after your return request is approved, click «Get a Free Return tracking number» button at the dispute page within 5 days to get the unique Free Return label in time, if not, your case will be closed as 0 refund directly and there won’t be more opportunities to reopen the dispute case.
Step 4. Download and Print the Free Return label.
Step 5. Pack your returned parcel securely.
Step 6. You must return the parcel with the returned goods and the printed Free Return label to any designated return point within 15 days from the day you receive the return shipping label. If the shipment is not delivered within delivery time, the Free Return label will be canceled. The sooner you complete the return, the sooner you get the refund.
Step 7. Forward the Free Return label with the returns to the office clerk.
Step 8. Wait for your refund, which will be given once we have checked your item(s).
Large Dog Jacket Fur Collar Winter Dogs Clothes For Pet Waterproof Big Dog Coat With Removable Harness French Bulldog Pug Outfit
This jacket is designed with a high collar, the fur collar can be folded, the back length does not include the length of the collar, please pay attention when measuring, thank you
1) We accept Alipay, West Union, TT. All major credit cards are accepted through secure payment processor ESCROW.
2) Payment must be made within 3 days of order. The order will be automatically shut down in buyer did not pay after 20 days.
3) If you can’t checkout immediately after auction close, please wait for a few minutes and retry Payments must be completed within 3 days.
1) WORLDWIDE SHIPPING. (Except some countries and APO/FPO)
2) Orders processed timely after the payment verification.
3) We only ship to confirmed order addresses. Your order address MUST MATCH your Shipping address.
4) The images shown are not the actual item and are for your reference only.
5) SERVICE TRANSIT TIME is provided by the carrier and excludes weekends and holidays. Transit times may vary, particularly during the holiday season.
6) If you have not received your shipment within 30 days from payment, please contact us. We will track the shipment and get back to you as soon as possible with a reply. Our goal is customer satisfaction!
7) Due to stock status and time differences, we will choose to ship your item from our first available warehouse for fast delivery.
Return & Refund:
1.You have 7 days to contact us and 30 days to return it from the date it was received. If this item is in your possession more than 7 days, it is considered used and WE WILL NOT ISSUE YOU A REFUND OR REPLACEMENT. There are NO EXCEPTIONS! Shipping cost is bear by both seller and buyer in half.
2.All returned items MUST BE in the original packaging and you MUST PROVIDE us with the shipping tracking number, specific reason for the return, and your po#.
3.We will refund YOUR FULL WINNING BID AMOUNT, upon receipt of the item in its original condition and packaging with all components and accessories included, AFTER BOTH Buyer and Seller cancel the transaction from aliexpress. OR, you may choose to have a replacement.
4.Below situation does not supports refund policy:
1) Clients ordered wrong products.
2) Products damaged artificially by clients
3) Parts missing by clients
1.Buyer’s early confirmation will be highly appreciated after receiving the items.
2.Since your feedback is very important to our business’s development, we sincerely invite you to leave positive feedback for us if you are satisfied with our product and service. It’ll just take you 1 minute,but this 1 minute has the extremely vital significance to us.
3.Please contact us before leaving any negative or neutral feedback. We will work with you to solve any problem until make you satisfied with us.Thank you for your understanding!
4.You agree to all of the above-listed policies upon ordering on aliexpress!
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- Over 37,000 happy customers worldwide
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BUY WITH CONFIDENCE
We truly believe in the best customer support, meaning we will do whatever it takes to make sure you have a positive purchase experience. We respond to emails within 24 hours and always make sure all your concerns are answered ASAP.
- Easy Returns. All our products are backed with 60-day money back guarantee. Just contact us and we will refund the purchase price.
- Risk-Free Purchase: Our Buyer Protection covers your purchase from click to delivery so you can shop with peace of mind.
- 100% Satisfaction Guarantee: All our products are backed with 60-day money back guarantee. If for any reason you’re not completely satisfied with your purchase, contact us for a product refund. We’ll be more than happy to assist you.