Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mega Sell (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://megasellshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's super pimp
The product corresponds to the description. It came very quickly days in 10 Thank you store, recommend
They are well-made, item as described!
Drinking bowl is super, packed very well. Thank you store.
At the top my dogs adored super practical walking in order to give them to drink especially on hot days but provide a gourd per dog because little contain enough little water I find.
Just perfect. Coming quickly just few days to Spain.
The drinking bowl is very good, but once again thinking, next time I would take a silicone cup, so as not to carry two bottles for a walk: a child and a puppy.
The bottle is very good. Shipping is super fast.
Well done, quickly sent
Well packed. Quality is good
Not yet used, but looks great! Packing for 10 points
The feeder is chulisimo. The color is chosen and does its function. We 've filled it with water and nothing comes out. My yorkie has drunk from there and doesn't bother you though for a bigger dog it will cost you a drink.
Everything came even faster than stated, the packing is excellent, you can say even very much, everything works dogs are satisfied.
The drinker is just superrrr. Came for 12 days in Moscow. Packed in a box and in a vacuum package. Thank you store!!!
It's very good identical to the photo
Everything is fine! came quickly!)
Perfect, as in the picture enough size for my bulldog it is very waterproof perfect
The bottle is excellent, and quality! All as in the photo) perfectly packed. I got there very quickly. Tried, the sand is very convenient to drink. Recommend.
It came very quickly! It was two weeks before Samara. Track tracked, packed on conscience. The bottle is super! The dog immediately drank from it. The store highly recommend!!!
Very convenient bottle, quality plastic
Great stuff. Come quickly. Recommend
Ordered 20.04 came 02.05 with the store did not communicate. The best thing for a dog purchased on Ali! Packed was in an inflatable bag, so even the box was not damaged! I took it without a filter. It's not going anywhere. You press the button, water flings. You can put a button on the lock. I'm very happy! Thank you very much to the seller! I put all 10 stars!