Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mega Sell (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://megasellshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@megasellshop.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@megasellshop.com
It doesn't come out to try it but it looks good
The tent came quickly, unfolded at home to check. In appearance, everything is done qualitatively, the assembly is simple, the arcs themselves get into each other. Remains to check in real conditions.
<2en> if you talk to the good quality and nice store like the product in the peanut, it will help with the tax
The tent is light and thin. Mounting to the Arc is not like in the video. These are even more convenient. The company's logo on the tent is inside. I'm not sure it should be.
Tent super. With my height of 187 cm-quite normal!
Fast delivery, good product.
Went more than 2 months. This is the main problem. In the scheduled for the beginning of May hike, the tent did not go... I can not describe in action. At home I installed, it seems to correspond to the description. By the way, without a pegs will not stand. If the rocky soil, it could be... Not convenient. Inside the space for one is enough.
Super fast unless delivery in 2 days rewelacja tent will see later
Let's see how it will show itself in nature, the first impression is excellent
Niesamowicie szybka wysyłka - paczka z Polski dostarczona w niecałe 24h. Nie otwierałem jeszcze całości ze względu na pogodę ale w najbliższym czasie planuje rozłożyć namiot. Złożony jest niesamowicie lekki - jak wygląda po rozłożeniu okaże się niedługo. Wstępnie jestem zadowolony.
I liked the tent. Delivery is fast, for a week. Zippers are flimsy, and so all the rules, for hiking is light and compact
Product conforms to the description and quality. Delivery in 10 days. I recommend to 100%
The tent is good, but not perfect. The Tambour is still too small, it will not work without the risk of blocking the entrance. However, there are plenty of places in the tent itself. In fact, the tent can be called a one-and-a-half, with sides and legs enough space to accommodate any things. Strange placement of a hook for a lantern, closer to the legs. That I did not like it at all, it's the fasteks for connecting the awning to the granddaughter. They do not allow a good pull-back of the awning, because of this in these places, the futprint almost goes outside, which threatens to podtovaya during the ko. I will replace these fasteks for pull-off. The total weight is 1.5 kg, but for the finished cars :) You can reduce the weight to 1150g if you remove all the covers, pegs and futprint.
In Moscow came three days after the Order o _ O light, cool, top!!
Order according to the description of the item, tent Natuhike Cloud up2. Fast delivery and very well protected and packed for transportation, Congratulations to the store.
I-I couldn't track the cargo until the product arrived. <2en> it reached my hand a month after my other orders I placed on the same day. <2en> I haven't used and tested the product yet, then add it to my description.
Perfect I recommand 100%
He reached out to me in a solid way. <2en> beautiful quality product.
Good
Conforme description
The package ia nice. But not assembly the tens yet. I will wait for weekend to assembly and check quality. Thank you for now.
Very good product, correct specifications, as described in. I arrive 5 days before announced. Very happy with the purchase.
Quick arrival. There's more to test
Second time I order this tent for mototurism. I consider it optimal for a single trip. Compact and light. Everything meets expectations. Recommend.
The product I ordered on April 2 arrived on May 10. A good time for pandemic period. <2en> the product is of good quality. I-I haven't tried outside yet. I paid 20.50 TL as customs tax. <2en> thank you to store.