Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mega Sell (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://megasellshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@megasellshop.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@megasellshop.com
Kindly attention delivery & Fast shipping
Good quality, recommended!
Good looks
Total order weight exceeded 2 kg and The store divided it into 2 parcels. While the tent, pegs, awning and futprint came. Delivery in 2 weeks. The seller works very quickly, I'm happy! I will complement the review after I get the soul and I can put a tent.
<2en> the product was delivered with all parts as mentioned in the descriptions. It reached my hand as soon as 2-3 weeks. I have not installed the product yet. <2en> advantage to be lightweight. <2en> store made quick return to my questions. <2en> it was a hassle-free shopping.
Hi, <2en> the product came quite fast and as I expected, I recommend a very nice product. <2en> thanks for your attention :)
Very high quality tent with light weight and large volume.
Seems a bit heavier than stated (109g over 1570g) , maybe variation due to silicone coating and atmosphere moisture. Fully packed with pegs and ground sheet 2098g. Pegs 10g each (12 with guy ropes and bag 152g). Ground sheet (incl 8g bag) 220g. Packed with no ground sheet 1878g. Small pin hole in fly, but still happy, easy to patch but doubt if will leak. Longest pole 410mm. I packed full tent into 420mm x 180mm (dia) shape for backpack (could press dia to 160mm) so takes about 8.4-10 litres volume in pack. Nice colour, nice material. Fast delivery, well packed (~5mm foam protection) with desiccants. Well made. Overall excellent quality from China.
very nice and accurate. Parcel came in two shipping bags in different time with a week gap, but goods are fine and very satisfying. Its high quality, worth money!
очень быстрая доставка курьером из РФ. большая палатка. хорошее качество. в квартире собралась отлично. буду ждать погоды чтобы протестировать на природе. всем походов
It's all right, Murino's been up in a week or so.
Great Store
Great product, exactly as advertised
tent was as described, fast delivery
I liked it. Light and roomy. Delivery by courier Moscow-Ekaterinburg 4 days. Thank you.
Nice little tent by the looks of it. Only pitched in the lounge so far, but plenty of good reviews available on YouTube, so not anticipating any major issues. Reasonable delivery time considering it has come from China.
Super a palapine. greit pasta Toma, erdvi. ir svoris gridded. bus naudojama kelionem Su dviraciu.
Good quality product. All accessories present and in excellent condition. Easy to assemble.
Thank you all ok
I'm really happy with this tent, the quality is fantastic and I don't think I could do better on this price point., very satisfied.
Excelent!!!
Love my tent, and really is all I expected, had an excellent service and quickly my request.