Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mega Sell (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://megasellshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Package very well protected, bag conforms to the description
очень быстрая доставка. все отличного качества!!!.
I got the bag in 10 days. It's more compact than I thought. It is really light and keeps warm. The nylon material is soft and looks very comfortable. It comes well with a storage bag to keep the swelling of the down. At reception I unpacked the bag and shaken it slightly it was very quickly reinflated! I have a bag sea to summit spark Sp ll that weighs 500g is at a comfort temperature of 4C I would come to put a supplement in my opinion once the bag tested in high mountain under conditions real.
Item well received in good condition. very light sleeping bag. Took around 21days from order to receive the item. very satisfied Will be out camping and give it a good test and feedback soon.
high quality, great value for money
The size is bigger for me, and so everything is accurate, the Pooh is well straightened, the sleeping bag seems warm
Delivered in 2 days. Externally everything is high quality, but I will check on the heat in April.
It looks good we'll have to test it on the mountain
брали два спальника, всё збс, пришло быстро, осмотр дефектов не выявил
збс, пришло быстро, осмотр дефектов не выявил
I ordered delivery from Russia, which should have taken place in 7 days. In the end, delivered for 5 and also the courier brought to the house! Very quickly, I'm delighted! I think it would be even faster if I did not ask to change the delivery address because of which the store delayed the departure to clarify the nuances. The sleeping bag looks cool, quickly inflates, very soft and comfortable. There is no smell of paint or something unpleasant. At home in a minute it becomes very hot. I will test in the campaign.
I liked the goods very much!
All right.
Very fast delivery. To Poland in 5 days. Super sleeping bag for the cene. For ideal missing him only wiazanej, inner strips zapobiegającej przedostawanie the cold air inside the sleeping bag. Strongly recommended!
Ürünü arkadaşımda görmüştüm. Kendi tulumumla üşüdüğüm için onunkini kullanmıştım. Hiç üşümedim. Aynısından sipariş ettim. ULG400 ULG700 ULG1000 modelleri var. Model arttıkça koruma da artıyor (daha düşük ısılarda koruyor) Biz Türkiye için ULG700 aldık. Daha önce husky marka almıştım ama kaz tüyü olmadığı için çok fazla yer kaplıyordu. Bu ürünü bisikletin bagaj çantasına koyup tura çıkabiliyorum. Eğer araçla kamp yapıyor olsaydım kesinlikle kaz tüyü tercih etmezdim (hayvan haklarına aykırı) fakat yer kaplamaması bisikletli ya da sırt çantalı gezginler için çok önemli. Karton kutuda değildi. Naylona ve koruyucu patpat tarzı bir şeye sarmışlar. Hasar yoktu. Sağlam geldi. Yaklaşık bir ay gibi bir zamanda elime ulaştı. Arkadaşıma da aldık onunki üç haftada geldi. Ben PTT ye 40 TL ödedim. Arkadaşım 18 TL ödedi.
Naturehike very good quality as usual☺
Sent the store for a long time, but came up in the end very quickly! Qualitatively sewn, light. In the kit there was a bag for storage, which is very convenient. Regarding the verification in the case, until I can say, should be warm, but not yet checked. Then I'll add a tip.
Just gorgeous! The quality is super, stuffed with fluff is normal, the fabric is pleasant. It seemed warm. The only negative is the zipper need to be closed only outside. But it's not critical.
So beautiful, just as I expected from naturehike brand. And also thanks for fast shipping
I'm happy with the purchase! Reliable packaging! Warm sleeping bag, qualitatively sewn, zipper closed with a warm side, wide collar! Delivery less than a month in koasnodar. Seller recommend!
I like it
Good value for the price. My ULG400 weights 830g (sleeping bag alone, without storage bag). The bag inflates quickly and down is more less evenly distributed. Inner fabric feels nice to touch. I'm 190cm, 90kg, and it fits me well. Not recommend for people >190 though.