Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mega Sell (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://megasellshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's like the description. Let's see if the cat will eat from such bowls and whether it will be convenient (fold, face "nailed"), but looks beautiful. It came well packed, nothing beat. In the reviews, someone complains that the bowls are tight enter the holes, and I have one as a poured steel, and the other is slightly more free.
Excellent stand with cups. This is my 2nd order, my cat likes. Seller recommend.
Product is as described, it it easy to instal and is properly elevated. It might be hard for a cat used to certain cups to get adjusted, but once it does it is pretty good when it comes to amending its shovel eating habits. The product does not contain sharp edges, so it is safe for the animal to use. Can recommend, but slow shipping and delivery.
Nice bowl!
It came early, and just what I expected.
The second time I ordered bowls. Ordered absolutely the same, but came this time in a different form, and the bowls themselves are bluish. All right. Cats don't care.
Excellent quality, thank you very much.
Très bonne transaction. Livraison rapide et objet conforme à la description.
Excellent bowls!!!
Same as in the picture, super pimp.
Delivery has forever lasted but goods is very beautiful and all good arrived
cats like it. fast delivery
Everything is fine, thank you!
Long delivery, tight enter mysochki, I do not know how I will pull them out to wash them. The legs did not put, the black roundtable. it looked beautiful, everything went whole. Well packed.
Super store recommend
All OK
Good stand with cups. My cat liked, eats with them with pleasure. Since the cups under the slope it is convenient to eat with them. The parcel waited like all parcels for a month. Seller recommend.
Bowls are the same as in the photo, packed perfectly, arrived without damage
They arrived pretty quickly to colombia. Because of the material on the plate it gets a lot of hairs dirty. It's cute and not height adjustable
Am very satisfied, packaged neatly and good quality.
Thank you to the store. excellent quality. I ordered white, looks stylish, the slope is good
Really liked
SUPER
Excellent quality, fast delivery
It came quickly. All as in the description ..