Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mega Sell (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://megasellshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Working perfectly, thank you!
Отличный телефон советую продовца
All OK
Phone Super
The order came in very good condition
Ordered on January 16, and on February 4 took it at the post office. Packed for 5 +, pupyrka 2 layers. The box is in perfect condition. The phone after k10000pro is not felt in the hand, but after k3pro need to get used. The swim in the bathroom seems to work, for 2 hours planted on 18% This is certainly a minus. But with such a screen it is forgiving. First impression is good. I advise the store 5 stars!
Доствка до Москвы неделя. Телефон просто супер.
Thank you store
The product (cell phone) has not been received, what should I do? Sincerely Francisco José Rodríguez Ramírez. I look forward to your early reply.
É o terceiro que compro, funcionando perfeitamente.
The cell phone is good, except for bands it can be difficult for them to have a good signal. I recommend you to Chile to order the bands of Europe: 2G: B2/B3/B5/B8 3G: B1/B8 4G: B1/B3/B7/B8/B19/B20 In Chile we have movistar and virgin Mobile who make all these bands to him. Make sure the phone company's SIM chip is compatible with at least 2 bands or the connection it will be very unstable. If you already bought it and want to change the bands to those in Europe use the following tutorial (to me it served me): Choose Oukitel WP8 Pro cell phone and download Manual/Oukitel WP8 Pro(EU) files and Software/Oukitel WP8 Pro(EU) View oukitel web, at the bottom of page Download Center I tried to rotate the cell phone, but I couldn't. I asked the store about these things and he answered inconsistencies, I 'd say more technical help is missing.
The phone is just a bomb. Seller recommend.
Delivery belated for 3 weeks (Sverdlovsk region). Plus promised the edge 17.12.2020 (ordered 24.11.2020), and received only 08.01.2021. Russian pre-New Year's validity crossed all the calculations of Ali. I use 10 days. The purchase was all my expectations. Before that, a couple of years used a protected smartphone easier. Also with Ali. (Despite nouname did not fail once. (and now in good health). I recommend the goods and the store.
Nice phone. I'm totally satisfied
Sensational, is all Q in advertising.
The goods are good, but long delivery, more than a month in Tver.
Placed in water, and really not enter water!!! Delivered in Bahia in 20 days. Knew quality Oukitel. Mobile top!!! TOP SELLER!!
Thank you very much for the goods phone class!!!!! The parcel received claims no happiness to you health success in everything
Very satisfied, store recommended
All right, come in 10 days. It suits me.
Good store Thank you
Received quickly in Bethlehem-PA, no fees. Work perfectly. I especially think the software has some flaws, but works well.
For this price segment is a very good phone .. sorry there is no wireless charging .. i think rubber bands (plugs) not long enough
все супер, пришёл быстро, интересно что заряжался последний раз 378 дней назад и пришёл с зарядом 89 процентов. и ещё он большой.
Телефон пришёл довольно быстро до Новосибирска. Самим телефоном доволен, но аккум по факту на 3000 мАч, а не на 5000 как указано. А всё остальное более чем устраивает за такую цену (брал за 9800 руб).