Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mega Sell (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://megasellshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@megasellshop.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@megasellshop.com
Ordered for the second time, as I really liked the shoes, York 3kg came 2 number. These shoes are of better quality than previously purchased. I recommend it.
Shoes for the dog came very quickly. The quality of the shoe was pleasant; soft rubber outsole, waterproof top, comfortable wide Velcro closure. But the store sent shoes of a different color. I ordered silver, he sent dark Koffee. For this I took 2 stars. I did not communicate with the seller.
They are beautiful and good quality boots. I can't value communication with the store since I didn't talk to him. They have arrived properly packed and within the announced deadline. The only problem is that size is very fair, too small. Following the instructions for the measurement, I would recommend taking a larger size, as my dog is small. But otherwise I think they are very suitable to protect them in snow and cold.
Заказывала цвет dark coffe с серыми элементами (подкладок), пришли коричневые с рыжим подкладом. Есть клей, который нельзя удалить.
Delivery 2,5 weeks to St. Petersburg. Boots are neat. The store highly recommend.
Ordered a second time from this store, the goods came very quickly (18 days)
Boots of excellent quality, came all during, the right size)))
the size is a bit small than expect
I order 2 times very satisfied. Sent and delivered very quickly
Delivery to Moscow 10 days, the top layer of leatherette, harsh, perhaps with time, will be softer, inside the fur, but not warm, a little slip.
заказываем не первый раз. очень довольны. рекомендую
Excellent comfortable shoes. I'm buying it for the second time.
In general, the shoes and their quality are very good. But: ordered silver shoes, came Golden. The color was important, ordered under the overalls. Size XS (1) (the smallest in the line) Chihuahua puppy 4 months bolshevat. We hope we're done. Came shoes for 22 days. With the store did not conduct correspondence.
Cute shoes, walked much longer!
The color was put wrong, ordered silver. It's been a week. The size approached. Comfortable to wear. On the first walk wet, although the sole is rubber. I will not order such anymore.
The boots are perfect!! They fit our puppy perfectly! The quality is great the material and look is exactly what is described!! These boots are a must buy!! Will definitely be purchasing more from the amazing store!! 10/10 in my books!
Ботиночки пришли, но другого цвета. Срок доставки больше месяца.
Very good shoes but we got the wrong color... Seller refunded partially. Although I think that the sizes are very small maybe because of inside fur. Quality very good.
Fast delivery. The boots turned out pretty good. We walked 15 km a day, so after the first walk, the sole was worn out on the front paws. I was thinking of buying two more, but when I saw that the prices went 50% up, I gave up.
Bots are cool, but the size is small! I have York 1 kg 300 grams, then the smallest rashper is small.
The pug 10.5 kg barely got in. Some shoes Cryvo is sewn. While walking, the curves of shoes fall down.
Super
Excellent! Without them, the dog refuses to walk
Very much glue near the sole, on one shoe near the sole there was a hole, pasted independently because of which the appearance accordingly did not become better)
Boots came up, though my dog is quite miniature, took the size 5 (French Bulldog)