Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mega Sell (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://megasellshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very cute bathrobe, to Poland arrived in two weeks, good workmanship not stick out yarn. Strongly recommended
Very nice and soft. Same as the description. Fully recommended.
Seller recommend. Bathrobe is very good.
The goods came quickly. On my size L, a little too big.
High quality! Fast shipping. Top store!
Obviously saw the price the fabric is not fine, but if you choose a neutral color type champagne, there is less case. Seams are perfect.
Arrived as Says in description
Beautiful Woooow! The fabric is super pretty (looks quality) I just feel like they're one size, but the quality is great. Took about a month to get to Mexico
exactly like the picture, I recommend to everyone
A good robe, does not shine through.
Came great! And shipping was very fast, about two weeks
I have to say this is AMAZINGG! the quality is great. I did not know what to expect and searched alot! and this is the best best store for these. I bought these for my bridesmaids, and it is so soft and silky and no static. it is like LUXURY quality. SO happy and so glad I bought from this seller! such good quality. something you would find for soo much more at victorias secret. i will upload picutres later
A little bit big
Good dressing gowns, sewn well
Good quality and arrived quickly
I adore this robe, very pleasant to the body, beautiful color, I like everything. At 89 67 102 excellent size
Very large size
A great quality!!!
grate!!!
Wonderful robe, excellent quality. Wash survived well.
Robe beautiful) but a little too big, but nothing. Shipping a little more than a month
Marriage on the fabric, a terrible smell that did not leave even after 2 washings.
All is good. A little bit bigger as it seems to me... My size is S. But that's no problem))
Super robe
Just what I wanted for the wedding day. Good quality-price.