Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mega Sell (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://megasellshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@megasellshop.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@megasellshop.com
Good afternoon. Thank you very much for the parcel. came earlier than the term in excellent condition. The bag quite corresponds to the description. The daughter was pleased. I recommend all your store.
My 2nd bag and I absolutely love it. The previous one is still running and it's my number one since more than a year now.
Came very quickly, days for 14. There is no smell no thread. Not skin. Made well. The store umnichka sent immediately after payment.
Beautiful, neat handbag. I'm glad I bought it, but if not for Galina @ _ gravitsappa _, I wouldn't find her on Alia's premises. And how pleased with the fast delivery. Thank you.
Excellent quality, thanks
Bag fire.
Bag in good quality! Removed the star because of the fact that the lock on the top of the bag is visible! Took for 1400! Packed perfectly!
The bag is beautiful, looks expensive. Do not regret, take it!!!
The bag came crumpled, there was no filler inside, so the bottom was deformed.
The bag is the same as in the description, I liked everything, came very quickly, less than a month before Yekaterinburg
All as in the photo
Excellent handbag, quality and fashionable. Only the capacity is small, but this is so clear in shape. I recommend!
It’s perfect. Express delivery to Poland
Bag as picture
Handbag is perfectly made. Everything was well packed, metal parts closed with film. Two belts are nested.
The bag is cool, as expected
Super Bag, very cool
Super
In the photo of the store the bag looks patent, so I ordered it. But it doesn't look like that live.
The goods did not come, after two months prodrifoval returned the money, destroyed as ordered for a gift
A handbag came to Yaroslavl for two weeks, came in a pup and an ordinary transport bag, inside is filled with paper that would not crumple the bag. Quality fire. Fits there wallet, keys and passport, iPhone will have to put in your pocket :)
Good thing. Tough, keeps the shape. Came very quickly!
Very fast shipping, cool bag, it is one of the best shopping on Alika. Expensive looks
Came oooochen quickly, the quality corresponds to the price)
Bag Agon, took it on the advice of one bloggers from Instagram, a wide strap super