About Return And Refund
- If you are not satisfied with your purchase, you can exchange the item.The buyer is responsible for all further shipping fees.
- If you encounter any situation, or any unsatisfactory situation, please do not open the dispute, please contact our customer service to explain the problem you have encountered, we will solve it.
- If the products have any problem,pls contact us within 24 hours after receipt.
- Please Note:Returned item has to be new and in original condition.
- Should returns be required.
- Contact us via message or email or trade manager
- Provide as much detail as possible about the problem you are having.
- Return the item for the agreed exchange or refun
- Truelove pet is the most professional manufacturer of pet products for more than 10 years in China.
- Truelove brand has been an industry leading manufacture of pet behavior, containment and lifestyle products for more than 10 years,helping millions of people and pets.
- We can offer OEM service for your own design.
- We keep a large stock and small orders for our Truelove products are also welcomed.
- Delivery to worldwide
Ship Time: Monday to Friday – order before 2 pm, ship on the same day; order after 2 pm, ship on next day Saturday to Sunday – Ship on monday
Other holidays are shipped on the first day of the working day(According to Chinese Time)
- Most items we will ship within 0-7 workdays after payment
- Shipping method
- Free shipping by AliExpress Standard Shipping or E-packet:usually 16-35days. (For package less than 2kgs)
- DHL,FEDEX,UPS,EMS,TNT: usually 5-10 workdays.
- Warm Reminder: Brazilian customers, it is recommended to use AliExpress Standard Shipping logistics.
- Platform Notice: Brazil Post temporarily announced that it will charge a fee of R$15 (approximately US$3.5)/single for all international parcels handled by the customs from August 27, local time. This fee is paid by the buyer. If the buyer does not pay the fee for 30 days, the package will be returned. We hope that Brazilian customers should pay attention to this situation.
- Warm Reminder2:Argentine customers, pay attention to customs clearance when receiving express delivery.
- We do not guarantee delivery time on all international shipments due to differences in customs clearing times in individual countrie
- If you have not received the item within the shipping time, please contact us, we will check it and reply you as soon as possible.Our goal is customer satisfaction!!!
- Once you have received your product, please take a moment to leave us a positive feedback
- If you are not satisfied with it,before you leave the negative feedback please let us know first,and we can help you solve the problem until you satisfied with it.
- We will do our best to solve any problems and provide you with the best customer services.
4 GREAT REASONS TO BUY FROM US:
- Over 37,000 happy customers worldwide
- Real people on our support team ready to help
- We proudly offer a full satisfaction guarantee. Our highest priority is to make you happy, so every order comes with a 60-day money back guarantee!
- 100% Safety & Security Guaranteed. At megasellshop.com, we take your security and privacy very seriously. Shop safely using the world’s most popular and trustworthy payment methods!
BUY WITH CONFIDENCE
We truly believe in the best customer support, meaning we will do whatever it takes to make sure you have a positive purchase experience. We respond to emails within 24 hours and always make sure all your concerns are answered ASAP.
- Easy Returns. All our products are backed with 60-day money back guarantee. Just contact us and we will refund the purchase price.
- Risk-Free Purchase: Our Buyer Protection covers your purchase from click to delivery so you can shop with peace of mind.
- 100% Satisfaction Guarantee: All our products are backed with 60-day money back guarantee. If for any reason you’re not completely satisfied with your purchase, contact us for a product refund. We’ll be more than happy to assist you.