Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mega Sell (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://megasellshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ordered on 20.03, Received the camping tent on 17.05 via UPS, great product and quality, parcel weighs a little more than 10 kg,, perfect for 3-4 people and a child, two rooms large enough, the quality and thickness of the textile is good, the tent looks stable, excellent price, I recommend to buy.
produc received as described. thank you
Товар супер мы в восторге, никаких нареканий. Швы идеальны, все точно в описании, очень рекомендую продовца . Отвечал на все вопросы. Доставка до квартиры фирмой dpd. 3 недели до красноярска
I received an order with a delay of 4 days but still the delivery was very fast within 14 days. The packing is very good and when opened, it seems that everything is there. In the next few days, I use a tent in nature in action and then add a description and photo for everyone. That I want to warn that the parcel weighs a little more than 10 kg and therefore the Israeli customs takes an additional 130 shekels just be ready.
Shipping well over four key Without thinking during one will use four key
the tent on picture is not what I got. it is the same size but only one wall so it has one bedroom and one living room. i just put it up quick to take picture. it is still a good tent but not the same as i ordered. my order was two bedrooms and one living room i still recommend this tent and store. because it is a nice tent. i don't want to send the tent back so i will just use it.
I recommend to buy. The seams are sewn perfectly smoothly, the components are in excellent condition, the metal is not bent quality. The bag is included, everything is very cool. The material is excellent, the locks work.
Received the camping tent, great product and quality excellent price, company very serious always ready to respond to any my question of course I will buy again by this company.
I have not received the product.
Description accurate, waiting is justified
All came everything corresponds to the description