Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mega Sell (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://megasellshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Works, the diameter of the wire is identical to the native one at 5A.
The charge is very good through it. Almost 2A misses. Take it will not regret it. Good quality wire. Fat hard. Delivery fast about 2 weeks
Good Seller. Thank.
Excellent.
Fast charging on honor 10 works, The Wire is a little different from what in the picture. Quality ugreen as always on top
The cable is quality, however, with the declared parameters 5V, 5A, for the OnePlus phone does not provide fast charging.
일부 제품은 충전이 잘 않 되네요
The quality of performance is slightly different from the usual ugreen is not for the better. On how much supports "5A"-I will test. Thank you.
Быстрая доставка. Товаром доволен.
As always high quality
It's been 12 days. Without damage, everything works. Seller recommend.
Thank you very much store
Good, quality cable.
Fast shipping. Full compliance with the description. It remains to check the charging current.
Good price quality good.
как всегда, Ugreen на высоте! суперкачество и супербыстрая доставка! молодцы, удачи и роста продаж вам! спасибо за качественные товары и отличные эмоции!!!
He arrived in time and form. Good quality cable, it's the second cable I buy and as always the supercharge works perfectly on a Huawei P20.
Thought will not come, opened a dispute, but on the last day the parcel came
Unforgettable
Huawei Mate only price. Q.C 3.0 high speed charger is safe.
Shipping fast. Goods in accordance with the description, quality at altitude.
The charge current of my smartphone through this cable is only 500mA, whereas through the native cable is 2100ma.
Delivery 14 days. The product corresponds to the description. I'm happy with the purchase. The store is sociable. The store is good, I take the goods not the first time. Recommend.
Cable super quality!
Нет быстрой зарядки