Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mega Sell (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://megasellshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods did not come, the store popposil open a dispute and returned the money
מצויין
There was a parcel of 3 weeks to Kazan. The box was crushed, but the device itself did not suffer. I came almost half the time. Something I tupanul and for some reason ordered with a cable, apparently the moment that in the kit and so there is a short USB A-C I use a week, while all the rules, the phone charges 2.5 times. Coating Silk Touch is of course a bear service, not only that the mark, so it will still Hatch for a year or a half and will crumble (checked) And the laptop they certainly do not charge, such chargers and stand more expensive, but all devices with charging up to 12 volts can be charged. In the rest everything suits, only for a long time. With a coupon took for 1800r.
Came quickly, everything is whole, complete with a cable type, I would like a cover to it
Товар в Беларусь шёл чуть больше месяца, через службу доставки CDEK(через Казахстан и Россию). Сам power bank выглядит солидно, довольно тяжёлый и хорошо лежит в руке, не скользит. Заряжен был на 50%. Так что заказывать однозначно стоит.
Fast shipping and carefully packaged. Good product as always with Ugreen. Product tested OK. I highly recommend this store!
The goods came, they did not check the performance yet.
A very slick looking power bank and very compact ,also very fast charging time .
Very long shipments! More than 2 months to receive the item!
ThX | 2EO.World
Ugreen well done
Top quality!
work well, looks good
прекрасное качество ugreen. очень быстро заряжает, материалы исполнения очень хорошие, никаких зазоров. идеально. очень доволен и рекомендую.
very fast shipping and very good product
Great power bank! I will recommend it to buy! Comes in a thin carton box. Stated protection against recharge on the back of the characteristics. Just below: warning, manufacturer's contact details and protective layer sticker (for authentication). The kit includes a short micro USB cable, instructions and powerbank itself. As for the quality of the Assembly and appearance-I do not have any questions. The plastic is solid, hard, excluded by the Luft of this design, there are no creaks and gaps. In the center is the application "ugreen". Plastic button to turn on/off the battery. On the back of the bottom: the brief characteristics are specified, as well as the declared capacity, quality certificates are applied. 100% charge-all 4 indicators are burning. 50-75% charge-3 divisions 25-50% - 2 divisions 0-25%-one division
Good product like Ugreen products in general. I recommend!
Sometimes behaves strangely, stops providing power, while the load is still there. After pressing the button or unplugging-plugging charging continues.
I order, already the second time. First, I loved it. The bank is super. The first one worked, without complaints. I charge them Xiaomi Mi 9 T. Fast charging is on. Three times, I charge from the jar. came, with 50% charge. went a little less than a month. Put the coupon down. Thank you and prosperity to the store.
Very very happy with it. Grate!!
Fast and high quality. Corresponds to the declared parameters. Packing is cellophane bag, could be better
Shipment taken almost 3 months. The battery is too heavy.
All OK
A bit heavy but works great and very high quality! Arrived really fast
Всё отлично как всегда. Самый лучший продавец! Всё упаковано аккуратно, качество супер! Рекомендую!!!!