Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mega Sell (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://megasellshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@megasellshop.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@megasellshop.com
Goods working
Prikolushka, insert a SIM card and restart, the sound of the call is quiet, charging is enough for 18-22 hours, that is, less than a day.
Товар пришел, все в порядке.
The goods are satisfied. The store and I recommend it.
received thanks
All on time, in accordance with the description, quality packaging. Recommend. From yourself, it is uncomfortable to record contacts, it is better to immediately install a SIM card with contacts. The kids are happy!
The phone is generally chic and sound and system, everything is simple and easy.
All OK
I order not the first time from this store, I recommend it to everyone!
The product looks more better then I expected. Everyrhing works well. It is really funny so my colleagues said I have to have that too!
телефон пришел, реально маленький думал что хоть чуточку побольше . звук для него даже приличный.симка нано.блютус работает.кнопки английские не удобно заносить в тел книгу.забавный надо в нем поразбираться
The volume is awesome, small and light! SIM cards catch everything. Advise! Before Yaroslavl in 24 days came
Cool phone
Thank you very much to the store. The phone is super.
as described.
It actually works. Much to my surprise. It is hard to show how small it really is but the smartphone in the picture is a Redmi 5. Sending an SMS is quite a task, with a two line display able to show ten letters at a time :)
very good hands-free thank you store
Perfect. Arrived in 15 days
great product
пришло быстро.товар отслеживания.но самое прикольное его размер и изменение голоса.кто его увидел у меня просит чтоб я заказал им тоже.респект продавцу.
very good fast shipping product is amazing ..thankyou so very much.. will do business again AAAA++++
Fast delivery to Voronezh. Thank you store!
Заказ отправляли дольше, чем хотелось бы. Качество упаковки продавцу хорошо бы улучшить, так как коробка с телефоном приехала вся "пожёванная", благо содержимое не пострадало. Телефон работает, звонки совершать позволяет. Батарейки в режиме ожидания хватает примерно на 32 часа.
Arrived plus minus a couple of days at the declared time. It was a little crumpled but not critical. I'm happy with the purchase, I will order more.
Open to see if it turns on and charges battery.