Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mega Sell (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://megasellshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@megasellshop.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@megasellshop.com
Stitching seems to have some inconsistency, packaging in some other reviews show sweet Lilly mine was a transparent plastic. For the price paid and I know very well Chinese factories should have some more quality on the packaging and stitching of the product. Quality of the product not as good but was expected and I knew what I was buying so Overall not the worst.
That's what it shows.
beautiful!! i recommend completly
The waistcoat came very good, fully filled with filler, good seams, quilted well, but we drowned in it, we made a mistake with the size of the jacket. They took on Stafa, the girl. 65 back, without a gate... Chest 88 .. Neck 60 .... These are the sizes of the vest...
excelente
Very fast shipping, Westy 8 kilos size 3xl made you very comfortable. Very good quality
The waistcoat went perfectly. Advise.
Product is great and arrived super fast in Sao Paulo, Brazil. 12 days.
Le quedó perfecto! Compré la talla más grande mi perro es una fila brasilero y sufre mucho con el frío! Feliz con mi compra! Compraré más colores!
Great colours. Fantastic price. Would highly recommend to anyone. Much appreciated.
I arrive long before expected It looks excellent and good quality
The small very large. No will fit in Chihuahua or small dogs.
The waistcoat came up. Everything is super!
The coat for the dog is perfect, as seen in the photo, plus the colors are very vivid. As for size, it is to follow the table and it is fulfilled as indicated. It arrives quickly and nicely packed. Happy, I'll stay with the store. Quality, good price.
It arrived very quickly and in good condition, I recommend.
It took almost a month to arrive. I think my dog's a little small, but it's my fault for measuring wrong. Anyway I'm totally satisfied with the purchase, my dog is super warm and warm.
I bought it for a salchica little dog and it fits perfectly. <3 now she is very warm, it is soft to the touch and very nice, totally recommended. The shipment took about 1 month.
good as picture
I'm a little big on my 25 kilos dog, but it's still excellent, recommended. He arrived in 2 weeks in Chile.
The product corresponds to the description, the delivery was very long, but I think that this is not the fault of the store
The exact colors to the image and I really liked it.
Very good, I stay a little long, but my mistake, recommended to buy
A little bit big on my goat, but it's thin. The waistcoat is very light, slightly rustling. Delivery fast, quality vest. Recommend.
My gift looks precious. Fast shipping to Chile
Zvergpincher 30 cm, all fit in size