Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mega Sell (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://megasellshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast 10 day delivery. The pots look very good. very lightweight, high quality. Nice storage bag. About the minimum size to do some 'real' cooking instead of just heating things.
Классная кастрюля в целом. Жаль не титановая, (не смотря на это всё равно очень лёгкая) но в остальном одни плюсы: 1,5 литра, теплообменник, крышка она же сковородка, удобные ручки и на крышке/сковородке и на кастрюльке. Горелка brs3000 очень хорошо подходит к этой посудине, теплообменник не мешает её лапкам и всё совместимо. Удобный мешок-сетка. Внутрь кастрюльки можно сложить ВСЮ кухню. Да, в целом она довольно большая, но на двоих и больше человек очень удобна. Для одного пожалуй многовато, но если использовать, то это в походе роскошно. Доставка довольно долгая.
Fast shipping! Item has some small traces of glue or something like that, but generally it looks good! Thanks!
Quickly delivered order, the pan is suitable for 2 people.
The pot is light, the handles are comfortable. Inside, the alocs kettle is placed for 1,4 liters along with the cover.
Fast shipping. The Mail didn't break anything. Tableware without dents and Coke
Great Pan! It is heated really faster than the version without a radiator. Made neatly, there is no smell. Of the minuses, except that the shrink on the handles turns, but it's not critical. Recommend!
Just as shown in the picture, looks and feel good. cant wait to test it!
Great goods! Delivery fast! You can but take
It came quickly, up to Chelyabinsk in 10 days, the quality is good, although a little bit of a lid went down, but it's because of the fact that something threw the arms of on
Coated on stripped living year two to three months. Inside coating is normal. Well made pots
Good set! Fast shipping from Russia
Great quality product for my camping stove, thanks!
Very good quality, very good product, very practical and useful. Recommend the store and the product.
The dishes are excellent, only the lid-the pan was a little crumpled, but these are questions for delivery. Although, perhaps, it was possible to pack a little better.
Very nice pot, but marking on it up to one and a half liters, 2.3 is except that the total volume
I liked it, I hope it's really anodized aluminum, not paint, looks good, light and most importantly, there was a kettle for 1.5 liters. Now the whole "kitchen" in one bag.
Practical, effective in practical terms, the water will boil quickly with minimal gas consumption ..
fast shipping, and looks good, didn't try it yet
Brandnew cool set of frying pan. For 2-3 senior just in time.
arrived safely & quickly in just 12 days, together the pot and pan weigh 390g, with the mesh bag everything weighs 424g. everything is fine & well made and i have already cooked a meal using both the pot and pan. thanks! A+++++
Qualitatively. Delivery 2 weeks.
Practically 1.5 리터 capacity being safe. Sunshine shorts for pregnant
excellent quality
NIce pot. Fast delivery to Germany