Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mega Sell (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://megasellshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I am fully satisfied, neat cup for meaningful money.
ok
lightweight pot/cup. my lid doesn't fit 100% on the pot, but will be fine.
top
Very thin, but durable and light
In general, the mug is good, but here's the lid in the kit-tinplate .. The lid does not fit tightly, besides, it is bent out, like a baby swing-horse-all sorts of rattles and spoils the impression of acquisition. It's important to me. I would advise you to pay attention to a similar product from lexada -- there are similar sizes 550 and 650 available, in addition, the grid in the kit goes... In general, lost with this purchase .. Would Put 3 stars, and it would be reluctant to spoil karma to the store.
Great Mug. Can be used both, cup and plate as well. There are some unperfection can be found, but for this money it's great.
Light and good. 450 cm the size good looks to be living. Coffee mug or so ~~ recommend
Holidays children are, Doan took four. 250 pre-cotton perfect mix coffee with tassel for mug. Writing random new best lots
The product is pre-satisfied :) In hiking conditions has not yet used.
Excellent store, delivery 9 days to St. Petersburg
100% ok
All good Super quick delivery and as described, A pleasure to buy from will definitely use again many thanks.
all good
muy bien
Mug is very cool! Thank you for the fast delivery!
perfect
Literally extraordinary. Lightweight and perfect design, handles and lid make it perfect. I arrive very quickly and excellently packaged in a box of the same size. Highly recommended product and store.
はいそ gargle, はやい. ぜん sweaty 600 pinkish purple was good because ゅうしました to attack here. than おもっ ちいさい but, stacking, so good.
まんぞく
Everything is super! Recommend!
Super part. As described. Very fast delivery.
The store quickly sent the goods, everything is fine
크기도 적당해서 좋아요 물컵 커피한잔 하기 딱 좋은 사이즈 입니다
Nice mug. Fast shipping.