Shipping and delivery
We are proud to offer international shipping services that currently operate in Canada & the United Kingdom. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide affordable shipping to over 2 countries Canada and to the United Kingdom.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
2-4 Business days |
Canada |
4-7 Business days |
United Kingdom |
6-9 Business days |
*This doesn’t include our 1-2 days processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 2 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 1-2 business days for the tracking information to update on the system. If your order was placed more than 2 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time(30 days not including 1-2 days processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MegaSellShop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://megasellshop.com
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My dog loved his new toy, played for hours at a time. However, he kept picking up the stepper by the hose and puncture a hose in it. We tried to repair it, with no luck, but I was determined to get another one and come up with something.
Good product, cute design, fast shipping. Unfortunately I have an english bulldog that is 10 years old. I know when she was young she would have been motivated enough to play with this item all day long. She is a very low energy dog and gets exhausted going for a 200 yard walk. She did enjoy me sitting there with her pushing the paddle for hours at a time but she did not have an interest in doing the work to get the water to discharge. Even though this product was not for my bulldog it may work great for you.
My buddy, Foster, loves water! Normally, in the summer, I will go outside with him and hold the hose up and let him chase the water. He loves it but I can't do that as often as I'd like so the product is definitely what he needed.
Looks and feel sturdy! My dog is obsessed with hose water so it only took him 2 - 15 minute sessions to learn how to keep his paw on top. Still working on him not jumping once the water comes up.
Constant supply of fresh water. Our dog will bark to go outside just to use it instead of water bowl inside. One downside is that they only last about a year. I've had 3 of them and the first 2 would eventually not turn off. The dog loves it so much, and he learned how to use it in a day or 2, that I don't mind buying a new one each year. 4 stars because they should last longer.
My Shepherd Sammy loves this! We got it for him because he loves playing in the hose. He figured it out in about 15 minutes. All we did was keep pushing his paw down on it so he would see that this made fun water come out!
Best dog toy ever! Our dog loves it. The construction is solid with all metal and no plastic parts. A bit of pressure and the water released. If your dog likes water, this is the toy to purchase for hours of fun!
I was looking for a drinking hose/fountain for my dog and came across this one. It arrived yesterday and was very easy to hook up the hose. It will take a little patience and training but my dog loves it!
Our dog, Remy loves her water fountain!! She gets all excited when she sees us attaching it to the garden hose! There is no assembly. Just take it out of the box and attach to hose and the fun begins!!
No more than 5 minutes, my dog figured it out and can’t stop playing with it. Sturdy product made of metal. I have to say the seller’s product description and comments on reviews are quite accurate. Durable hose, standard USA fittings, connectors are made of brass or steel, well threaded, and include gasket. Honest seller.
Dogs love it!!!! Took about 2 minutes to show them how to use it.
The product is incredible. It completely occupies my young labrador retriever for long periods of time. When we let her outside, she bolts to it, and plays and plays and plays. It took her about 5 seconds to figure out how to use it. I have no clue how long this will last - it is getting a lot of heavy duty use. But it seems just fine right now...
Our Boxer pup LOVES this drinking fountain. Easy to use! They learn pretty quickly how to operate it. No more changing dirty water bowls. We love it.
It’s great but my dogs are scared haha. Slowly getting there.
My Dog absolutely loved this. I say loved because it only lasted about 3 weeks before he destroyed it lol..he played with it non stop.
My dog, and kids, had so much fun with this! Easy to install! Kept them busy for a good 30 mins :) whenever we took it out, the dog would go crazy. The only downfall is he never figured out how to step on it, I wish the push button was off the device. He knew the water would spray out and he couldn’t avoid getting it in the face.
My dog loves this, of course he is a Lab and they love the water. This is pure entertainment for the dog and owners. I love watching him play with this. A bit expensive, but well built and probably worth the money
Our one year old frenchie loves this water fountain toy. He learned how to use it within like 15 minutes. And now he gets so excited every time you bring it out. I recommend washing and drying it off when done with playing or outside, if you want a longer lasting fountain. Made out of metal.