Shipping and delivery
We are proud to offer international shipping services that currently operate in Canada & the United Kingdom. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide affordable shipping to over 2 countries Canada and to the United Kingdom.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
2-4 Business days |
Canada |
4-7 Business days |
United Kingdom |
6-9 Business days |
*This doesnāt include our 1-2 days processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenāt received tracking info within 2 days, please contact us.
My tracking says āno information available at the momentā.
For some shipping companies, it takes 1-2 business days for the tracking information to update on the system. If your order was placed more than 2 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us withinĀ 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time(30 days not including 1-2 days processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youāve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MegaSellShop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://megasellshop.com
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My Rocky boy is hard on toys and at 18 months heās very into chewing and roughhousing. This toy has become a favorite or his and has withstood the one hour mark with Rocky, most donāt last 20 minutes.
My dog LOVES it, maybe a bit too much, because in a matter of minutes, when we weren't watching, she chewed off most of one of the side fins. So we renamed it Nemo.
Love this toy !!!!!! We recieved it today and my dog will not let it go. I have a 10 month doberman and so far it's still in one piece. Will have to order another for my other doberman :)!
This is cute toy but it is for more relaxed chewers, a heavy chewer will destroy this quickly. My dog takes care of her toys in general and loves it.
I bought the fish toy and my dog grabbed it out of my hand and ran! Heās running around, shaking it, as I write this. My dog loves this material for his toys. The squeaker is easily squeezed for my 20 lb terrier and the toy seems very well made. Iād buy it again!
My dogs love fluff and tuff, I donāt even bother with other brands