Shipping and delivery
We are proud to offer international shipping services that currently operate in Canada & the United Kingdom. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide affordable shipping to over 2 countries Canada and to the United Kingdom.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
2-4 Business days |
Canada |
4-7 Business days |
United Kingdom |
6-9 Business days |
*This doesnât include our 1-2 days processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenât received tracking info within 2 days, please contact us.
My tracking says âno information available at the momentâ.
For some shipping companies, it takes 1-2 business days for the tracking information to update on the system. If your order was placed more than 2 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time(30 days not including 1-2 days processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youâve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MegaSellShop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://megasellshop.com
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
it arrives at my expected time. The shipping is fast and the toys are of good quality
My only complaint would be that it was a tad difficult for me to remove the plastic to put the bells/catnip in, but that's only because the product is made well. If it didn't hold it tight the kittens would pull it out or it would fall out. Thankfully, that's not an issue. Once I got the bells/catnip inside and suctioned it to the are I wanted it in, my little kittens went nuts! My little Merida will sit there and play with it forever! She just loves this thing. I am going to get one for my daughter's cat too. There was also no damage to the package. I'm quite pleased overall.
Item arrived quickly and was ready to use out of the box. Also included were the bells and catnip balls as well as a light up ball. I opted not to use the lighted ball as it was going in a window my cat only uses during daylight. So far she has shown interest, especially when I give it a spin on the window however she is yet to spin the toy on her own. Im sure it is only a matter of time, until then it give me enough entertainment spinning it as I walk past the window for me to purchase it again. Fun cat toy.
I have two cats and I bought two. I put him on the wall, on the floor, and near the catâs nest. I can play with my cat no matter where I go.
The cats were really curious about it. Jackson especially. I was really hoping it would stich to the wall but didn't expect it to. They tried playing with it on the wall and it fell. Now it is on the window by the cat tree but they haven't really been interested in it there. I plan to get a piece of plexiglass to put on the wall so I can stick it there for them. It would be nice if it came with a piece of plastic that is sticky on one side to stick to the wall so it would be more at cat level.